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A successful Technology Operating Model is led by a trusted and respected technology organisation, one that helps the wider organisation make robust decisions that are in the best interest of strategic success.
With many departments & individuals looking to uplift how they work and what they deliver, the improvement of existing systems & the implementation of new technologies across multiple stakeholders can pull technology resources in different directions.
In addition to this, the reality of not being able to deliver everything all at once, or to the degree your customer wants it, must be addressed. It is simply not possible to deliver low-cost solutions that have unlimited flexibility, whilst constrained technology resources can’t provide high-quality solutions across multiple areas.
Effective prioritisation and communication are critical for sustained success & expectation management.
It can take time for your stakeholders to get used to the reality of not being able to have everything, all at the same time, so having a transformation model that enables rapid iterative value delivery will help build trust in your technology organisation’s ability to step up to the challenge of leading the strategic technology conversation.
Working collaboratively across the organisation to identify and communicate prioritised features for change delivery, breaking them down into incremental work packages, and creating challenging but meaningful delivery schedules, enables technology through rapid strategic value delivery.
Technology success only comes when your improved operating model transformation framework is put into practice. Underpinning each step of your journey to technology success is the confidence that each decision taken, and every new approach adopted will take you a step closer to your strategic goals.
Our proven Technology Operating Model transformation framework has been developed to ensure success through organisation-wide input and shared support for the approach and outcomes to be delivered.
To do this we put value up-front, right at the heart of our approach, and having established the “why” we are able to systematically assess improvement objectives through 5 inter-dependent operating model dimensions.
Identifying and agreeing on a common value goal can be a significant change for some organisations and people. Coupled with the need to manage individual ambitions, personal goals and competing business priorities it is essential that the right people and relationship skills are in place to manage these challenging conversations.
Alongside technical skills, your technology organisation must be equipped with the knowledge to represent and be able to build powerful relationships and manage effective communication to become a trusted technology partner.
Sustained momentum over the long term can be difficult to maintain when stakeholders and customers have multiple factors competing for their time & attention, alongside personal objectives and changing roles.
By taking a continuous improvement approach and through the regular delivery of incremental value gains, technology value delivery will be a consistent good news story ensuring front of mind and sustained momentum over the long term.
Allied with regular engagement forums and feedback loops this ensures contributors from outside the technology team that their input is valued and is being acted upon.
We developed this model as a best practice approach for long-term success, whilst recognising the sustained commitment & heavy lifting required to deliver a Technology Operating Model transformation, drive momentum for the effective implementation of the model and ensure the maximum return for organizational investment.
